EduMaster, s.r.o., skoleni IBM/lotus/ D8L36CZ

Školení: D8L36CZ

IBM Lotus Domino 8.5x Help Desk Troubleshooting

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This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, you perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.

Vstupní předpoklady:

Kurz je určen pro:

This intermediate course is for the Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for password security, Notes ID recovery, and troubleshooting minor issues, such as accessing a user's mail file, and managing Lot.

Co se u nás naučíte:


Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting

Lesson 2: Managing the user's workstation

Lesson 3: Managing server and database security issues

Lesson 4: Managing user application issues

Lesson 5: Troubleshooting mail routing and delivery

Lesson 6: Troubleshooting Lotus Notes mail issues

Lesson 7: Troubleshooting replication

For practical, hands-on training, labs are included at the end of select lessons. To reinforce the instruction, activities or Checkpoints are included at the end of select topics within a lesson.

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